Think Aloud Tests helped the team to gauge users’ needs and their difficulties in traveling through the IACS’s website. It is essential to learn what the users feel since it is targeted at them. We noticed that creating a balance between visuals and text on the website provide an exciting experience to a user. Most participants were able to identify the user flow for donation task successfully. Users found the adoption and events tasks to be more frustrating to complete due to poor organization of content and lack of visual information. The test results were similar to what we anticipated earlier, i.e., difficult to navigate and understand. The users were confused and could not find information for what they were looking for.

We collected the individual UAR's of all our team members after deciding upon a list of Jacob Nielsen's 10 Heuristic principles. This was followed by individually reviewing each other's findings and identifying the severity of the issue using matrix format. Each Issue was compared with the results from cognitive, think aloud and initial interviews and was assigned the severity rating.

We presented the data and issues identified during usability evaluation in the form of a nutshell. Issues listed against each usability evaluation with blue color and larger font size were observed extensively by the majority of users. Solutions to curb these problems are listed in the larger circle at the center.

We intended to further work on the IACS site’s Mobile Responsive Design, visualizing an inbuilt promotional feature to promote organization events, the design of the Volunteer and Staff Intranet services and to set up the Google Analytics portal to track website visitors.